Shipping Policy
We have free local pick up and Australia wide shipping with Australia Post.
We currently offer Regular Shipping and Express Post options in Australia Post. Shipping fees are a flat rate of $11 for Regular and $16.95 for Express.
We have free shipping on all orders over $149. Which will automatically be applied at checkout when your cart total is $149 of more.
We hand pour every candle and product, which can mean that it will be up to 2-6 business days before the orders can be shipped. When your order has been completed, you will be emailed to be told your parcel has been shipped.
Delivery times for standard shipping is 3-7 business days within Queensland and 5-10 business days for the Australian states and territories.
Please be patient and aware that at times there is extreme shipping delays, especially around holidays/seasonal periods.
Please contact us at roseofgracecandleco@gmail.com if you have any questions about your order.
Returns
At Rose of Grace Candle Co, we take immense pride in our work and when producing and delivering each item to our customer. We take your satisfaction as a priority and want you to love every purchase you make.
Damaged Products/Parcels:
We strive to ensure your order arrives safely to you, we do understand that accidents can happen while in transit. In the event that your parcel is damaged upon arrival, please contact us within 24 hours of receiving it. You can reach us via our contact page or email us at roseofgracecandleco@gmail.com. Please provide photographs and a description of the damage, and we will assess the situation and provide assistance accodingly.
Change of mind:
At Rose of Grace Candle Co, we do not accept cancellations, exchanges or returns due to change of mind once an order has been placed. We encourage you to consider your purchase carefully before completing your order.
Exceptions / Non-returnable Items:
Unfortunately we cannot accept returns on sale items or gift cards.
Refund Payment:
We will notify you once we’ve received an inspected your return, and advise if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.
Please note this can take up to 7 business days for the refund to be processed, plus additions processing time for you bank or credit card company to process the refund to.